Transferring to CrystalTech
You can signup via this website by clicking on Order Now (in red) above. It takes
us about an hour to get your plan set up on our network.
You will receive two emails: a “Website Ready” email that provides your static IP
address, our DNS information, account summary, etc., while the second is a "Getting
Started with CrystalTech" email that offers links to our Knowledge Base for answers
to our most commonly asked questions and how to go about getting your site up and
running with us.
After you have uploaded everything associated with your website to our server, you'll
then want to test your site. You can easily do this by typing your IP address into
an Internet browser to ensure everything works prior to actually contacting your
registrar and pointing the domain to our network.
You will then need to go to the website of the registrar you originally bought your
domain name from (Network Solutions, Register.com, etc.) and log in to their online
domain management tool. You will need to replace your existing primary and secondary
name server with ours. This change of information will take 24 to 96 hours to propagate
and update throughout the web.
While the propagation is taking effect, you will have basically two sites available
and active - the one at your old host and the one on our servers. This will minimize
any lost traffic and/or emails. In order to receive mail from both locations, however,
you will need two profiles in your email client - the one that is already drawing
email from your old host and the new one drawing email from us. Alternatively, you
can also simply use our web mail interface available in the Control Center to get
the email that is sent to our servers.
After the appropriate propagation time, you can go and cancel the hosting account
you have at your previous host as all of your website traffic and emails should
now be coming to our servers.
- (optional)
If you would like to transfer your domain and consolidate your registration and
web hosting to one source, you can utilize the Domain Registration Admin tool in
the DNS section of the Control Center. The domain transfer itself costs NOTHING;
we simply add one year of registration onto the expiration date for $8.50 (we utilize
MelbourneIT as our registrar). After that, you will able to renew your domain name
with a click of your mouse in the Control Center at the same great price.
Not necessarily. The whole moving process usually takes a few days to complete (the
longest part being propagation which can take between 24 to 96 hours).
During the transition, whereas some end users may be visiting your website at its
new location, others may still be receiving old information and are being routed
to your previous host (as long as your files are still active on their servers).
Therefore, it is best to continue service with your old hosting provider until your
domain name has been completely propagated and is pointing to CrystalTech's servers.
Any registrar that you would like to use or are currently utilizing is compatible
with CrystalTech. However, if you would like to manage both your hosting plan and
domain name from within our Control Center, it can be transferred conveniently by
following Step #7 listed above. CrystalTech is partnered with Melbourne IT to offer
reliable registration at the low cost of $8.50/year.
You do not have to transfer your existing domain name to CrystalTech to host with
us. You can change your primary and secondary domain name servers on your own schedule
as we cannot modify any settings with your registrar.
When going through the Order Form, you have the ability to select an "IP address
only" hosting plan. This will provide you with your own static IP address but will
not associate any domain with that IP within our network. Therefore, email is not
supported with an IP only plan. In the future, if you need a domain associated with
the IP, you would need to submit a Rename Request from within our Control Center
which does carry a one time charge.
If you have questions or difficulties with any of the steps listed above, please
feel free to contact our Support Team.
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